First time clients who haven’t had their home cleaned professionally within the last month are encouraged to add the Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
Bathrooms
Kitchen
First-time clients who haven’t had their home cleaned professionally within the last month are highly encouraged to add the Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!
Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected
All Rooms
Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
Please visit our commercial cleaning page to request a quote and provide information about your particular needs.
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).
All of our team members are interviewed by the owners and pass a background check. We believe our team is our greatest asset, and therefore, we have very high standards. Only about 10% of those that apply are accepted onto our team as cleaners.
The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.
We take pride in the work we do and the 100% guarantee policy states that you will not be charged until you are completely satisfied with your service. In the event that you are unhappy with your service, we ask that you please contact us within 24 hours of your service and allow your cleaning professionals to return (within a 7-day window) and correct any issues. If we do not hear from you within 24 hours of your service, we will assume you are satisfied and your card will be charged.
Yes, they do. We require a background check on all of our applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll take care of it. That’s our promise to you!
Our customer service team is available to serve you 8:00 am – 8:00 pm, Monday – Friday. You can book your next cleaning 24 hours a day on our booking page here.
This is determined on a case by case basis and depends on multiple factors. However, for one, two and three bedroom homes, we usually send one cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry and time is an issue for you? Let us know and we’ll see what we can do!
Absolutely! This is something our teams do quite frequently. You can either leave access instructions in the Notes section of your booking (where key is located, door code for electronic lock, etc.) or contact us directly and we will let the team know.
No worries! You can either email us at [email protected] or call/text us at 614-412-2960 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $79 cancellation fee.
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide:
We price based on the number of bedrooms, bathrooms, and square footage in the home. Select the number and the price is shown instantly on our booking page.
We provide services for all of Central Ohio. We provide cleaning services to Columbus, Bexley, Upper Arlington, Grandview Heights, Clintonville, Dublin, New Albany, Westerville, Gahanna, Worthington, Powell, Hilliard, and more!
You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the Notes area provided.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service or a particular cleaning product.